If, upon arrival at your destination in Romania(Bucharest), you discovered that your checked baggage was damaged during the flight

Discovering that your checked baggage is damaged, broken, torn, cracked, or bent after a flight is a common and frustrating experience. Rough handling during air transport often affects suitcases, luggage, and trolleys.

Fortunately, there are fast solutions through an Authorized Service specializing in suitcase repairs, luggage repairs, and trolley repairs, along with clear steps to follow for compensation. We are located in Romania, Bucharest

How to identify damaged baggage

Your baggage is considered damaged if it is:

• broken at wheels or handles
• torn at zippers or fabric areas
• cracked on the shell or corners
• bent in the frame structure

Whether it’s traditional luggage, modern suitcases, or travel trolleys, any damaged baggage should be reported immediately.

First steps: insurance and claim process

Once you notice your baggage is damaged, you must start the insurance and claim procedure with the airline.

Make sure to:

• report the damage immediately
• complete the Property Irregularity Report (PIR)
• keep all travel documents

The insurance and claim process is essential for covering repair costs.

The role of an authorized service in baggage repair

An Authorized Service is crucial for professional and officially recognized repairs.

Within an Authorized Service, technicians perform:

• suitcase repairs for cracked shells
• repairs for damaged luggage
• repairs for broken trolleys

A damaged, broken, torn, cracked, or bent bag can often be restored to full functionality.

Why repair documentation is required

To receive compensation, airlines usually request:

• written confirmation from the repair workshop
• a damage assessment certificate

The written confirmation from the repair workshop confirms the type of damage and repair costs.

The damage assessment certificate officially proves that the baggage was damaged, broken, torn, cracked, or bent during transport.

Most common baggage repairs

At an Authorized Service, the most requested services include:

• suitcase repairs for cracked cases
• luggage zipper and handle repairs
• trolley wheel replacements

Most baggage arrives damaged due to heavy impact, often becoming broken, torn, cracked, or bent.

Why quick repair matters

Leaving a damaged bag unrepaired can lead to further deterioration. That’s why it’s recommended to visit an Authorized Service as soon as possible for suitcase repairs, luggage repairs, and trolley repairs.

Quick repair also helps speed up the insurance and claim process, as documentation is issued promptly.

Conclusion

If, upon arrival, your checked baggage is damaged, broken, torn, cracked, or bent, take action immediately:

• start the insurance and claim process
• visit an Authorized Service
• request written confirmation from the repair workshop
• obtain a damage assessment certificate

Through professional suitcase repairs, luggage repairs, and trolley repairs, your baggage can be restored and compensation recovered.

You can find us in Romania, Bucharest, at 55 Basarabia Street (search for “Retusescu” on Waze), or contact us on WhatsApp at +40 770 171 453.