Compensation for Damaged Luggage

What You Need to Do If Your Trolley, Luggage, or Suitcase Is Damaged After an EU or International Flight

Damage to a trolley, luggage item, suitcase, or travel bag is an unpleasant but fairly common situation during air travel. To benefit from repair or compensation, it is important to follow a few essential steps immediately after collecting your luggage.

1. Present Your Travel Documents

At the airline desk, you will need to present:

• your boarding pass
• receipts for checked baggage

If you no longer have your boarding pass, you can show any document containing the booking code. This code consists of six characters, letters and numbers, and identifies your flight. These documents are necessary for any request involving the repair of a trolley, suitcase, or luggage item.

2. Report the Damage as Quickly as Possible

After noticing that your luggage, trolley, or suitcase is damaged, you have up to 7 days to file a claim. However, it is recommended to do this immediately, before leaving the airport.

A quick claim increases the chances that the repair or compensation request will be approved.

3. Complete the Claim Form — Property Irregularity Report, PIR

The airline will ask you to complete the PIR form, either:

• physically, at the airport desk
• online, on the airline’s website

This document is essential for the repair process of the luggage, trolley, suitcase, or travel bag.

4. Present the Luggage for Inspection

You may be asked to present:

• the damaged suitcase or trolley
• photos of the damage

Preferably, this should be done directly at the airport. The airline may decide on:

• carrying out a repair
• replacing the luggage
• granting financial compensation

5. Also Report Damage to Items Inside

If the items inside the suitcase or luggage were damaged, mention this in the claim. There are situations where the airline may refuse responsibility, but if you have clear evidence, the request may be accepted.

Conclusion

If your trolley, luggage, suitcase, or travel bag is damaged after a flight:

• present the necessary documents
• report the problem immediately
• complete the PIR form
• request inspection and repair

By acting quickly, you increase your chances of receiving compensation for the repair carried out by Retușescu or compensation for damaged luggage from the airline, based on a damage assessment form issued by Retușescu.