Privacy Policy

At the Retușescu tailoring workshop, retusescu.ro, we respect the confidentiality and security of your personal data. This Privacy Policy explains how we collect, use, protect, and manage personal information. By using the RETUSESCU website, you agree to the practices described in this policy.

1. What Personal Data Does the RETUSESCU Tailoring Workshop Collect?

RETUSESCU Tailoring may collect the following types of information:

Identification data: first name, last name, address, phone number, email address.

Order information: delivery address, details about the products or tailoring services ordered.

Financial data: information about payment methods, processed through secure payment intermediaries, without local storage.

Technical data: IP address, browser used, operating system, time spent on the tailoring website.

Voluntarily provided information: messages sent through contact forms or emails.

2. How Do We Use Your Data?

The personal data collected is used for purposes such as:

Processing orders in the tailoring workshop and delivering tailoring products or services.

Communicating with you for confirmations, notifications, or assistance.

Personalizing the website experience by providing relevant suggestions.

Sending tailoring and alteration offers, promotions, and information, if you have agreed to receive marketing communications.

Complying with legal obligations.

3. Sharing Data with Third Parties

Your personal data will not be sold or rented to third parties. However, we may share data with:

Delivery service providers for processing tailoring orders, such as EasyBox and FanBox.

Payment processors to complete transactions securely.

Public authorities, if required by law.

Technology partners such as Google Analytics for analyzing the performance of the RETUSESCU website.

4. User Rights

According to the legislation in force, you have the following rights:

Access: you can request information about the personal data we collect.

Rectification: you can correct incorrect or incomplete information.

Deletion: you can request the deletion of personal data, within the limits permitted by law.

Restriction: you can limit the use of certain data.

Withdrawal of consent: you can revoke your consent for the use of data for marketing purposes.

Portability: you can receive your data in a structured, commonly used format.

To exercise these rights, you can contact us at contact@retusescu.ro.

5. Personal Data Security

We take appropriate technical and organizational measures to protect data against unauthorized access, loss, or destruction. However, no method of electronic transmission or storage is completely secure.

6. Data Storage Period

Personal data is kept only for as long as necessary for the purposes defined above or according to legal obligations. After this period, the data will be deleted or anonymized.

7. Use by Minors

Our website is not intended for persons under the age of 18. We do not knowingly collect information from minors. If you suspect that a minor has provided us with data, please contact us so we can resolve the situation.

8. Changes to the Policy

This policy may be updated periodically. We recommend checking this page to stay informed about how we manage your data.

9. Contact

For any questions or concerns related to this policy, you can contact us at:

Email: contact@retusescu.ro
Phone: +40 770 171 453

Thank you for your trust and for choosing retusescu.ro!

Last updated: November 15, 2024

Locations Where We Can Meet
You can find us in accessible areas, with easy-to-identify landmarks and a flexible schedule adapted to your needs.
Visit any of our locations in Bucharest.

Online Call Center & Home Pick-Up and Delivery Schedule

Monday – Thursday: 10:00 – 22:00
Friday: 10:00 – 18:00
Saturday: Closed
Sunday: 10:00 – 22:00

Quality Alterations with Pick-Up & Delivery

Over 200.000 happy customers have used Retușescu services.

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