Frequently Asked Questions

• How long does the alteration process take?
  In general, alterations are completed and delivered within a maximum of 48 hours from pick-up.
  
  
• Can I use Retușescu services if I do not live in Bucharest?
  Yes, we accept orders from all over Romania through our partners EasyBox, FanBox, and fast couriers.
  
  
• Is there a minimum order?
  Yes, outside Bucharest, the minimum order is 80 RON.
  
  
• What types of items can be brought in for cleaning?
  Clothing items, curtains, drapes, bed linen, blankets, and much more.
  
  
• What payment options are available?
  We accept online payment, cash on delivery, or bank transfer.
  
  
• Do you offer a warranty for the services provided?
  Yes, we guarantee the quality of our work.
  
  
• Do you have special packages for B2B partnerships?
  Yes, we offer preferential rates and personalized solutions for businesses. Contact us for details.
  
  
• Can I modify an order after it has been placed?
  Yes, if the change is announced before the alteration process begins.
  
  
• What should I do if my clothes were damaged during the process?
  Our team takes responsibility for any damage caused and will offer suitable solutions.
  
  
• How do I choose the best service for my clothes?
  You can check our online guide or contact us for personalized assistance.
  
  
• What happens if I am not home for delivery?
  Delivery can be rescheduled or, if applicable, delivered to an EasyBox or FanBox locker.
  
  
• How can I check the status of my order?
  You will receive SMS or email notifications at every step of the process.
  
  
• Do you also offer clothing personalization services?
  Yes, we can adjust clothes to fit perfectly or provide special customizations upon request.
  
  
• What is the difference between professional washing and dry cleaning?
  Professional washing uses water and eco-friendly detergents, while dry cleaning uses special solutions for delicate materials.
  
  
• Can I return the clothes for an additional adjustment?
  Of course. If the initial alterations are not compliant, we will make additional adjustments free of charge, based on the details provided regarding the faulty alterations.

Monday - Thursday: 10:00 - 22:00
Friday: 10:00 - 18:00
Saturday: Closed
Sunday: 10:00 - 22:00